The Science of Satisfaction: Leveraging Data in Resident-Centric Strategies

Ron Klein, Head of Product at Domuso, shared his industry knowledge and expertise in a recent article onĀ Multifamily Insider:

According to Forbes, 83% of companies that believe customer satisfaction is vital to doing business experience a growth in revenue. In fact, brands that prioritize providing a top-tier customer experience see 5.7 times more revenue than those that do not.

Multifamily operators also know the true value of resident satisfaction and its impact on retention and attracting new renters. Although it is impossible to please all residents all of the time, innovative solutions are getting operators closer to that ideal than ever before.

Read the entire article on Multifamily Insider >>

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