1.1. Information you give Domuso
If you open an account with Domuso or use the Domuso Services, we may collect the following types of information:
Personal information – your name, mailing address, unit number, email address, phone number, third-party application IDs, username and other similar information.
Financial information – bank account numbers, check image and information, MoneyGram account information and/or debit and credit card numbers that you link to your Domuso account or give us when you use the Domuso Services.
Before permitting you to use the Domuso Services, we may in some cases require you to provide additional information, including, but not limited to, your date of birth, social security number and other personal information. We may use this information (or other information you provide) to verify your identity, perform due diligence and screen you against OFAC and other sanctions lists.
1.2. Information Domuso learns from your use
When you visit the Site or use the Domuso Services, we may collect information sent to us by your computer, mobile phone or any other device. This information may include your IP address, geolocation, device information, including, but not limited to, identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from the Site, the pages you accessed on the Site, and any other available information. We may also collect information about your use and interaction with the Site, Domuso mobile application(s) or Domuso Services.
When you use the Domuso Services, we may also store information based on your usage history as well as your payment history. This includes, but is not limited to, details of your transactions, payment history, content you viewed, event information, click stream information, and cookies that may uniquely identify your browser or your account. We may also collect information about you from any contact (whether electronic, audio or otherwise) you have with any of our services or employees, such as, with our customer support team or legal team, in surveys, or through interactions with our affiliates.
1.3. Cookies and other tracking technologies
We use system logs and various technologies, including, for example, cookies, pixels, device identifiers, and similar technologies, to collect and store information when you use the Domuso Services. We may use tracking technologies like cookies and pixels to collect and share site use information, conduct analytics and provide targeted advertising. We may also use these tracking technologies when you interact with the services we offer to our partners, such as advertising services or Domuso features that may appear on other sites, and in any other manner that we deem necessary for our business purposes, such as site operations and analytics. We may permit select third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses the Site. We do not control how these third parties use the information that they collect.
We do not currently use technology that recognizes do-not-track signals from your browser, except as otherwise provided in the Privacy Policy. We will continue to review this technology as it continues to evolve.
You can learn about your options to opt out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your Apple or Android device. Additional general information about cookies and how they work is available at www.allaboutcookies.org.
1.4. Information obtained from third parties
We may also obtain information about you from third parties, such as our support center partner, credit bureaus, identity verification services, sanctions lists, social media or Domuso clients’ property management software systems. You may also choose to provide us with access to certain personal information stored by third parties, such as personal bank accounts, MoneyGram accounts and debit and credit cards. The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your Domuso account and authorizing Domuso to have access to this information, you agree that Domuso may collect, store and use this information in accordance with the Privacy Policy.
2.1. To perform and improve our services
Domuso uses information to perform and improve our services, facilitate payments, contact you, conduct research, provide customer support, perform due diligence and provide reporting for our property management clients. For example, we may use information to provide customer service and support, process transactions, resolve disputes, process chargebacks, process NACHA returns, prevent illegal activities, customize the Domuso Services, reduce risk to all parties involved in our transactions, and verify the accuracy of information.
2.2. To serve relevant marketing to you
We may use your information, including your email address, to deliver targeted marketing and promotional offers about our products and services and those of our partners. We may combine your information with information we collect from other companies and use it to improve and personalize the Domuso Services, content, and advertising. If you do not wish to receive marketing about the Domuso Services, you may change your preferences by emailing legal@domuso.com. Alternatively, you can indicate your preferences by logging into your account and adjusting your preferences to “opt out” for desired marketing communications.
2.3. To perform due diligence
Domuso may use information to screen users against OFAC and other sanctions lists in accordance with relevant laws, rules and regulations. Domuso may also use information to prevent fraudulent actors from using and accessing the Site.
3.1. For our everyday business purposes
We share your personal information with employees, consultants, affiliates, service providers, vendors, partners, merchant partners, property management company clients, marketing providers, and third parties as required to offer the Domuso Services. This includes, but is not limited to, processing transactions, maintaining your account, responding to court orders and legal or law enforcement-related investigations, litigation purposes, complying with laws and regulations, audits or other investigations, sanctions screening and reporting to credit bureaus.
We also engage the following types of service providers to perform functions on our behalf: billing and collection providers, payment processors, disbursements providers, auditing and accounting firms, law firms, professional services consultants, providers of analytics services, security vendors, and IT vendors. Occasionally, these service providers may also collect data directly from you, and their privacy policies may also apply.
We may also share your information with our property management clients with whom you use the Domuso Services, and as otherwise permitted by law.
We never post anything to your accounts with Facebook, Twitter, or other third-party sites without your permission.
3.2 For corporate transactions
We may share your personal information if the disclosure is done as part of a purchase, transfer or sale of services, equity or assets (e.g., in the event that substantially all of our equity or assets are acquired by another party, customer and user information may be one of the transferred assets).
3.3. When required by law
We will share your information with any party when required by law, pursuant to a law enforcement or government request to do so or to combat fraud or criminal activity.
4.1. Safety policies
Domuso stores and processes your information maintaining and using physical, electronic and procedural safeguards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards, such as firewalls and data encryption. We enforce physical access controls to our buildings, and we authorize access to personal information only for those employees or agents who require it to fulfill their job responsibilities. We may use standard security or encryption technology to protect information being transferred to the Site, but no method of electronic transmission or storage is 100% secure. If we receive instructions using your log-in information, we will consider that you have authorized the instructions. Domuso undergoes SOC 1 and SOC 2 audits by a third-party audit firm
4.2. Confidentiality
Except as otherwise provided in the Privacy Policy, we will keep your personal information private and will not share it with third parties, unless such disclosure is necessary to comply with a court order, law enforcement request or other legal process, protect our rights or property or enforce our Terms of Service.
4.3 Public information and links to other websites
The Site contains links to other websites. We are not responsible for the privacy practices or the content of such other non-Domuso websites. We may make certain news groups and forums available to you, but please exercise caution if you decide to disclose your personal information on websites that are not owned or operated by Domuso as Domuso does not control such websites.
5.1 Promotional communications
Our system is set to allow us to send you email communications promoting the Domuso Services and special offers. You can choose not to receive promotional emails from us by “unsubscribing” using the instructions in any email you receive from us or by emailing legal@domuso.com. This will not stop us from sending emails about your account or your transactions with us.
5.2 Accessing, updating and correcting your information
You can review and edit your personal information at any time by logging in to your account on the Site or by contacting us at legal@domuso.com.
You can also request to close your account by contacting us at legal@domuso.com. If you close your Domuso account, we will mark your account in our database as “Closed” but will keep your account information in our database to comply with our legal obligations. This is necessary in order to deter fraud by preventing persons who try to commit fraud from avoiding detection simply by closing their account and opening a new account. If you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with the Privacy Policy.
Persons with disabilities may obtain this notice in alternative format upon request by contacting legal@domuso.com.
6.1 Your California Privacy Rights
We do not share your information with third parties for their direct marketing use.
The California Consumer Privacy Act, the Nebraska Data Privacy Act, and the Texas Data Privacy and Security Act each provides certain rights to verified California, Nebraska and Texas residents. Please read our Privacy Rights Notice here.
We do not transfer personal information for monetary consideration. If you would like to tell us not to sell your information in the future, please email us at privacy@domuso.com with your name, postal address, telephone number and email address with “Nevada do not sell” in the subject line.
Domuso is currently not subject to the comprehensive privacy laws in effect in Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Maryland, Minnesota, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Virginia and Utah. If we become subject to any of these laws in the future, we will update the Privacy Policy accordingly.
Neither the Site nor Domuso Services are designed or intended to be attractive for use by children under the age of 13. We do not knowingly collect information from children under the age of 13. If you are under 13, please do not submit any information to us.
If you have questions or concerns about the Privacy Policy, please contact us by email at privacy@domuso.com or by phone at 866-973-6336.