Rewards
How Domuso Rewards Helps Reduce Delinquency
Not all reward programs are built equal—discover how Domuso Rewards reduces delinquency and improves property KPIs by incentivizing better resident payment behavior.
Not all reward programs are built equal—discover how Domuso Rewards reduces delinquency and improves property KPIs by incentivizing better resident payment behavior.
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Not all reward programs are built equal—discover how Domuso Rewards reduces delinquency and improves property KPIs by incentivizing better resident payment behavior.
Not all reward programs are built equal—discover how Domuso Rewards reduces delinquency and improves property KPIs by incentivizing better resident payment behavior.
Late rent continues to be one of the most persistent challenges in multifamily. It disrupts cash flow, strains on-site teams, and creates unpredictability in portfolio performance.
But recent data reveals something encouraging: many late payments stem from everyday friction and can be prevented.
In Domuso’s 2025 Resident Survey, one-third of late payers said they simply forgot to pay rent. Another 13% pointed to issues with the payment platform. Combined, that’s nearly half of all late payments attributed to preventable factors.
Not all resident reward programs are designed to support property KPIs, like reducing delinquency, but Domuso Rewards is.
Domuso Rewards is more than a generic loyalty program; it’s built specifically to influence resident behaviors and improve operational outcomes. Instead of offering broad perks, it strategically incentivizes actions that reduce delinquency, accelerate cash flow, and drive predictability.
And it’s working.
Our resident rewards program is helping improve rent collection across entire portfolios. In just three months, customers have seen a 30% reduction in delinquent payments. Here’s how:
1. Promotes AutoPay Enrollment
AutoPay continues to be one of the most effective tools for improving on-time rent payments.
With more residents enrolled in AutoPay, property teams spend less time chasing payments and more time focused on operations.
2. Incentivizes Early Payment
According to Domuso’s research, 67% of residents would pay rent a few days early if they received a reward for doing so. That incentive helps properties stabilize cash flow and reduce late payments, all while improving the resident experience.
3. Removes Roadblocks in the Payment Process
If your payment platform requires too many steps or doesn’t support multiple payment options, it can cause delays in rent payments. Domuso offers a streamlined, mobile-friendly platform that gives residents 7 ways to pay digitally. Paired with targeted rewards, it turns intent into action and helps reduce unnecessary friction.
Late rent can’t always be eliminated, but with the right strategy, it can be reduced. By addressing the root causes of delinquency like forgetfulness and platform friction, Domuso Rewards promotes better habits and drives more consistent rent collection.
Many rewards programs are only resident focused, but Domuso Rewards is built to support both residents and operators, helping improve financial outcomes and reduce operational stress across the board.
Schedule a quick demo to learn how the platform supports on-time payments and improves portfolio performance: www.domuso.com/demo-request
Q1: What are the main causes of late rent payments in multifamily properties?
A: According to Domuso’s 2025 Resident Survey, about one-third of late payers simply forgot, and 13% had issues with the payment platform. This means many late payments are due to preventable friction.
Q2: What is Domuso Rewards and how is it different from other resident rewards programs?
A: Domuso Rewards is built specifically to improve property KPIs like reducing delinquency, accelerating cash flow, and increasing cash flow predictability, not just to offer generic perks.
Q3: How much can delinquency rates be reduced by using Domuso Rewards?
A: Properties using Domuso Rewards saw a 30% reduction in delinquent payments within just three months.
Q4: What behaviors does Domuso Rewards incentivize to reduce delinquency?
A: Domuso Rewards promotes three key behaviors: (1) enrolling in AutoPay, (2) paying a few days early, and (3) removing friction in the payment process (e.g. offering multiple digital payment options).
Q5: How does AutoPay enrollment affect rent-collection performance?
A: Portfolios using Domuso saw a 3x increase in AutoPay enrollment within 90 days. Also, nearly 40% of residents said they would enroll in AutoPay if it helped them earn rewards.
Q6: How does improving the payment platform help reduce late rent?
A: Simplifying the payment process (mobile friendly UI, multiple digital payment options, fewer steps) removes friction that can delay payments.
Q7: Can late rent ever be fully eliminated?
A: Late rent payments cannot always be eliminated. But addressing root causes like forgetfulness and platform friction, through a rewards-based strategy can significantly reduce delinquency and improve consistency in rent collection.
Domuso helps multifamily properties accelerate cash flow and enhance resident loyalty with a world-class digital payments platform and resident rewards. We provide unmatched portfolio intelligence with views into payment trends and resident behavior to help improve property performance, all through a seamless and fully integrated experience.
